“Ensuring timely execution in case management.”
ComplaintsRM
ComplaintsRM™ has been built on the Microsoft Dynamics CRM platform specific to the management of complex complaints where there is not only a complainant but the complainant could have an advocate and the advocate could be from an agency. Add to this the requirement to manage respondents being a provider in the case of an Ombudsman and you can see we have a comprehensive environment for managing the most complex complaints processes.
- Relationship Management
- Case Management
- Case Events
- e-Service Portal
- Event Management
- Member Management
- Agency Management
- SharePoint Integration
- Bing Maps Integration
- SMS Alerts